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AskAnything software includes the following features:
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Natural Language Searching: AskAnything’s natural language search functionality enables customers to retrieve information and FAQ’s online using full-text natural language questions. |
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Knowledge Base Management: Easily managed and populated, customer and employee question-and-answer interactions can be automatically added to the AskAnything knowledge base.
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Dynamic FAQ Ranking: FAQ’s are dynamically ranked based on customer ratings and frequency of viewing.
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E-Mail Management & Escalation: Customers’ questions are escalated to specified CSRs or employees based on company workflow rules. |
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Multiple Levels Of Security/User Access: AskAnything enables multiple levels of security so you can control customers’ and employees’ access to information. |
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Reporting: Advanced and easy-to-use customizable reporting. |
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CRM Integration: AskAnything can integrate with existing CRM systems to provide seamless interaction. |
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Document Uploading/Downloading: This optional feature allows employees and/or customers to upload and download digital files. |
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Click here for more information about the benefits of using our software. |
