PRESS RELEASE

 

June 25, 2002				Contact: Maureeen Richey
				Phone: 510-543-3420

 

Ventaso Offers Customers Web-Based Support From AskAnything Technologies

 

 

San Francisco, CA, June 25, 2002-Ventaso, Inc., a provider of sales and marketing software, is now offering its customers Web-based support from AskAnything Technologies. "AskAnything's customer support software was the right choice for us," explains Buz Rico, head of Ventaso's customer support department. "AskAnything has reduced our support costs and at the same time has provided our customers with a quick and easy way to resolve their problems."

 

Rico says that initially Ventaso opted to manually field customer questions through emails and telephone calls. Ventaso soon realized that a large percentage of questions were repetitive and began looking for a more efficient method to answer them. After reviewing several alternatives, the company decided on software from AskAnything. "We determined that nearly 70 percent of our customer telephone calls could be answered with AskAnything's Web-based system," says Rico.

 

AskAnything's software is on the Web where it can be accessed anytime day or night. Customers can go to the company's support Website and type full-length questions. The software's natural language technology searches for the same or similar questions in a database of frequently-asked-questions (FAQs).

 

Yet, the software is more than an online list of FAQs. It is a "dynamic FAQ system," says Stephen Roth, founder and president of AskAnything. The software is "dynamic" because it automatically incorporates new questions and answers into the FAQ database and because it securely integrates with CRM systems. If a customer cannot find an answer among the FAQs, or if the customer simply wants more assistance, the software will input the question into the company's CRM system where it can be viewed and answered by a support representative. The representative has the option of automatically adding the question and answer to the FAQ database.

 

AskAnything's software is working so well for Ventaso's customer support department that the IT department has begun to use it to fend off repetitive questions from the company's own employees. "We are extremely pleased to see companies like Ventaso taking full advantage of our software's flexibility," says Roth. "Ventaso's experience demonstrates what our software can do for small to medium-sized businesses."

 

 

 

 

 

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