1.Natural Language Searching: The natural language search functionality enables customers to retrieve information and FAQ’s online using full-text natural language questions.
2. Knowledge Base Management: Easily managed and populated, customer and employee question-and-answer interactions can be automatically added to the knowledge base.
3. Dynamic FAQ Ranking: FAQ’s are dynamically ranked based on customer ratings and frequency of viewing.
4. E-Mail Management & Escalation: Customers’ questions are escalated to specified CSRs or employees based on company workflow rules.
5. Multiple Levels Of Security/User Access: AskAnything enables multiple levels of security so you can control customers’ and employees’ access to information.
6. Reporting: Advanced and easy-to-use customizable reporting.
7. CRM Integration: The software can integrate with existing CRM systems to provide seamless interaction.
8. Foreign-Language Versions: The software is available in translated versions for international sales.
