PRESS RELEASE

 

September 1, 2005				Contact: Lisa James
				Phone: 800-339-6030

 

AskAnything Technologies Shows Petsafe, Inc. That a Wide Variety of Businesses Can Benefit From Customer Support Software

 

 

San Rafael, CA, September 1, 2005- Petsafe, Inc. sells a wide variety of pet care solutions including pet fencing, pet training, bark control, and more. They sell their products through many retail channels such as Petsmart, Home Depot, Walmart, and other online and brick-and-mortar outlets.

 

Petsafe has a customer base of over 300,000 pet owners, and they are always looking for better ways to serve their clients. Therefore, they called upon AskAnything Technologies to provide a software solution to allow their customers to ask questions and receive answers instantaneously without having to call or email customer support. This provided a win-win for both their customers and Petsafe customer support: their customers got answers to their questions instantly, while their customer support was freed up from answering the same 10 or 20 questions that over 50% of the people were constantly asking.

 

The software has proven so successful for Petsafe, that they are now allowing all of their website visitors to ask questions and receive answers instantly using the Askanything software. The AskAnything feature is displayed prominently on their website.

 

"Petsafe is the exact type of customer that will best benefit from our software. They are an e-commerce site with many passionate, pet-loving customers, who are always returning to the site to buy additional products, and ask specific questions about their pets. We are thrilled that Petsafe is benefiting so much from the AskAnything Web product," explains Stephen Roth, Principal of AskAnything Technologies.